<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="6.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Moreale, E.</style></author><author><style face="normal" font="default" size="100%">Watt, S. N. K.</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">An agent-based approach to mailing list knowledge management</style></title></titles><dates><year><style  face="normal" font="default" size="100%">2003</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://citeseer.ist.psu.edu/634298.html</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">The widespread use of computers and of the internet have brought about human information overload, particularly in the areas of internet searches and email management. This has made knowledge management a necessity, particularly in a business context. Agent technology ? with its metaphor of agent as assistant ? has shown promise in the area of information overload and is therefore a good candidate for knowledge management solutions. This paper illustrates a mailing list knowledge management tool that is centred around the concept of a mailing list assistant. We envisage this system as the first step towards a comprehensive agent-based knowledge management solution.</style></abstract></record></records></xml>
